What is a masked email address?
Think of a masked email address as your email’s secret agent. It’s an alternate email address you can use instead of your real one. Just like a secret agent, it keeps your true identity (in this case, your real email address) hidden from the outside world.
Why am I getting email from some weird address @dlvr2.me?
Someone has sent you an email (or replied to a message you sent them) using dlvr2.me email masking.
Can I report someone who is abusing (sending spam, harassing, etc.) dlvr2.me?
Yes! In fact, we would love it if you did. Jump over to the contact page and fill out the form. Make sure to include the offending email address in the “Comment or Message” field and we will investigate to determine the appropriate course of action.
Why should I use masked email addresses?
A masked email address is a smart choice for anyone looking to protect their privacy and reduce inbox clutter. By using it, you keep your real email address hidden from websites and services, drastically cutting down on spam and unwanted messages. It also helps safeguard against potential data breaches, as your actual email details aren’t shared widely. Plus, with the ability to manage and disable these addresses easily, you maintain greater control over who can contact you. Essentially, it’s a straightforward, effective tool for safer and more organized digital communication.
Why haven’t I received any email from my masked email addresses?
It’s possible that the emails are being rejected by dlv2.me because they are failing authentication verification if you have this feature enabled. It is also possible that your email provider is detecting the messages as spam and putting them into your spam/junk folder.
It is also possible that the email was not addressed directly to you. In the instance that your email address does not appear in the list of recipients of an email message, it is not possible for us to reliably deliver the message, since we don’t know who it is really meant for.
Why haven’t messages I have sent from my masked address been delivered?
So that we can prevent people from abusing the system, we enforce DMARC, DKIM, and SPF on all messages sent from a masked email address. If the email address you are using to send from does not support DMARC, DKIM, and SPF, you will not be able to send from your masked address.
Can I reply to messages from my masked email addresses?
With a paid subscription, the magic of a masked email address doesn’t end with just receiving emails. You can also reply to emails using your masked address. The recipient will only see your masked email, keeping your real one a secret at all times.
Can I send email from my masked email addresses?
With a paid subscription, you can initiate new messages using your masked address by clicking the paper plane icon () next to your masked address from the dashboard. The recipient will only see your masked email, keeping your real one a secret at all times.
Make sure you are sending from the same address where dlvr2.me forwards your email. That is the only way you will be able to send from your masked addresses. This is also why we recommend against using a “plus address” for your dlvr2.me account.
How am I allowed to use dlvr2.me?
You may use dlvr2.me to receive and send legitimate email to your masked address(es). If it is determined that a masked address is being abused – i.e. sending spam, harassing people, or engaging in illegal activity – the associated user account will be terminated immediately and any related email masks will be deleted. To help prevent users from sending spam, we limit how many messages a user can send in a 24-hour period.
Does dlvr2.me forward attachments?
Yes! We will forward any attachments as long as their total size is less than 30MB.
What is “authentication verification?”
When enabled, authentication verification ensures will check all incoming messages to ensure that their DMARC, DKIM, and SPF validates, and if any of them fail validation, the message is rejected, and never makes it to your inbox.
What happens when I delete a masked email address?
Any email that would have went to that address will be bounced back to the recipient. Deleted email masks can not be recovered, so if you’re going to delete one, make sure any accounts associated with it have been updated to a new email address before the mask is deleted. Once it’s gone, it’s gone forever.
Can I CC or BCC someone when replying or sending an email?
Currently, we only support sending email from masked addresses to a single recipient in the “To” field of a message. This means that anybody included in the CC or BCC fields will be ignored.
Can I send an email to multiple recipients?
You can, but in doing so, you will expose the dlvr2.me address you use to send and reply to email with. You should only send an email with a single recipient in the “To” field.
